Refund policy

The short version

Cancel within 24 hours of paying — before we've started work on your file — and you get a full refund. After work begins, refunds are prorated for the work not yet done, in line with CICC (College of Immigration and Citizenship Consultants) professional standards. Government fees paid to IRCC are set by IRCC and are outside our control.

Full refund (24-hour window)

• You may cancel any service within 24 hours of payment for a full refund, provided work on your file has not started.
• To cancel, message us in the app, email your RCIC, or call us — whichever is fastest for you.
• Refunds go back to your original payment method (card refunds typically take 5–10 business days; e-Transfers are returned by e-Transfer).

After work has started

• Our retainer agreement lists the stages of your service. If you cancel partway, you're refunded for stages not yet performed.
• Completed work (consultations held, documents drafted, applications prepared or submitted) is not refundable.
• Consultations: a held consultation is a delivered service. If you need to reschedule, tell us at least 24 hours before your slot — no charge to move it.

Government (IRCC) fees

• IRCC fees we collect on your behalf are refundable only to the extent IRCC refunds them.
• If your application hasn't been submitted yet, IRCC fees we hold are fully returned.

If something went wrong on our side

• Charged the wrong amount? Tell us within 30 days and we'll correct it.
• Unhappy with the service? Talk to your RCIC first — most issues are resolved in one conversation. You always retain your right to complain to the CICC.

Contact

Newton Immigration Inc. · Regulated Canadian Immigration Consultant (RCIC #R705964)
Message us in the app, or call +1 604-653-5031.

See also our Terms of Service and Privacy Policy.